The main reason 70% of large technology projects fail is due to problems associated with the conventional project management approach used for these types of initiatives. To make matters worse, once project budget problems are visible to the CEO or Board, the project is already in trouble.
Root causes of struggling enterprise IT projects are almost never completely controlled within a single stakeholder. The key stakeholders in a company’s IT project include:
- CEO and executive management
- Board of directors
- Company project director
- Systems integrator
- Software supplier
Disconnects within and between the five major players in enterprise technology projects are usually the sources of the cost overruns so commonly experienced. Usually, these disconnects result from business and enterprise project management issues, and not from the technology itself.
Changes to the conventional project management model are needed to help executives and Boards improve enterprise project performance. These modifications are critical because delays in large-scale technology project management often costs several hundred thousand dollars per day.
Four key areas need to be improved:
- Project Directors are usually talented executives but the role has a high failure rate because they are not adequately supported with independent and experienced help.
- Consulting systems integrators are critical to the project, but they have too much project accountability and power. This is bad for the client because when there is a cost overrun, the money usually goes to the integrator.
- Software configuration, decision-making and change management processes are often over-engineered as a result of bottom-up designs, and this delays projects. When projects are delayed, their returns rapidly deteriorate.
- Budgets are tracked accurately from an accounting perspective, but this can be very misleading for the project overall. There are often significant delays between serious technology project problems and visible budget issues.
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